Privacy · DIECINUEVE

1. Who is responsible

The controller of your data is DIECINUEVE, located at Rancagua 438, Providencia, Santiago.

For anything about your data, write to reservas@diecinueve.cl.

The golfdesk booking platform, by NovoDev SpA, processes the data on behalf of the venue: only to provide the service, following the venue’s instructions and under confidentiality.

2. What data we use

• When you book a bay or a table: name, phone, email (optional), day, time, number of people, and the occasion and comments you choose to leave.
• If you join the club: name, phone, email, birthday (optional) and the date you agreed to receive news.
• If you request a corporate quote: company, name, role, email, phone and the details of the activity.
• In «My account»: your visits, level and perks, calculated from your bookings.
• Minimal technical data so the site works and stays secure (for example, the IP address in server logs).

3. Health information in comments

If you tell us about an allergy or an accessibility need in your booking comments, it is your choice: you authorize us to use it only to look after you on that visit. We never use it for anything else, and comments are deleted 90 days after the visit.

4. Why we use it and on what basis

• To manage your booking: confirm it, remind you, let you cancel and welcome you. Basis: the booking you request (contract).
• To send you news, invitations, discounts and a birthday greeting. Basis: your consent, which you can withdraw anytime.
• To answer a corporate quote. Basis: your request; and your consent if you also agree to corporate news.
• To meet legal obligations, such as tax. Basis: the law.
• To keep the site secure and prevent abuse (such as fake bookings). Basis: the venue’s legitimate interest, without affecting your rights.
• Levels and badges in «My account» are a game: they are not used to make automated decisions about you.

5. Who we share it with

Only with those who help us provide the service, on our behalf and under confidentiality:

• NovoDev SpA, which runs the golfdesk platform.
• Cloud infrastructure and email providers, which store or transmit the data so the system works.
• Authorities, only when the law requires it.

6. Data outside Chile

Some infrastructure providers have servers outside Chile, for example in the United States. We only work with providers offering adequate protection and confidentiality guarantees, as required by Chilean law.

7. How long we keep it

• Booking data: while you remain a customer. After 3 years without activity, if you are not a club member, your record is anonymized.
• Booking comments: 90 days after the visit.
• Club: until you unsubscribe or delete your data.
• Corporate quotes: 2 years after they close.
• Requests about your data: 3 years, as a record of our answer.
• Anything the law requires us to keep longer (such as tax records), for the legal period.

8. Your rights

Free of charge, you can: know what data we hold (access), correct it (rectification), delete it (erasure), ask us to stop a use (objection), get a copy to take elsewhere (portability) and ask us to pause its use while we review a complaint (temporary blocking). You can also withdraw your consent anytime, without affecting what was done before.

The fastest way is «My account»: see, correct, download or delete your data instantly, and leave the club. We email you the link, no password needed.

Or use the form on this page or write to reservas@diecinueve.cl. We reply within 30 calendar days (extendable once by 30 more in justified cases, and we will tell you). We may ask you to confirm your identity.

If you are not satisfied with our answer, you can complain to Chile’s Personal Data Protection Agency (Agencia de Protección de Datos Personales).

9. Children and teenagers

The club and «My account» are for people over 18. Bookings are made by an adult, even if children come along. We do not ask for data of children under 14; if we receive it without authorization from their parent or guardian, we delete it.

10. Cookies

We only use cookies the site needs to work: remembering your language, your «My account» on this browser, and the venue staff session. No advertising or third-party tracking cookies, which is why we do not ask you to accept cookies.

11. Security

• Everything travels encrypted (HTTPS).
• Venue staff sign in with their own username and password, and each person only sees what their role allows.
• Passwords and payment credentials are stored encrypted.
• If an incident put your data at risk, we would report it to the Agency and, when appropriate, to you, without delay.

12. Changes to this policy

This is version 2026-10-05. If we make an important change, we will publish it here with the new date and, if it affects what you agreed to, ask for your consent again.